Service Availability You Can Count On

Your business cannot afford access downtime. That is why we have made ground-breaking commitments to our customers in the form of a Service Level Agreement (SLA). Secure Net Labs SLA provides commitments in three major areas:

• Network availability: Secure Net Labs will maintain a 99.9% network availability to its leased line customers

• Network performance: The latency (speed) of core sections of Secure Net Labs network connectivity will not fall below specified levels

• Customer notification: Secure Net Labs Network Operations Center, utilizing the latest state-of-the-art WAN management tools, continuously monitors all dedicated access services. Should a fault cause the service to become unavailable, Secure Net Labs will alert a customer within 30 minutes, during normal business hours

Should we fail to deliver the committed level of service, Secure Net Labs will issue credit to your account. Service Level Agreements are subject to regional and carrier availability. Details on SLA availability and terms are included in Secure Net Labs Leased Line service agreement.

Tiered DS3 Offerings

Tiered Service
Tiered DS3 access service provides the flexibility of deploying a fixed amount of bandwidth with the ability to increase your available bandwidth quickly and easily, with the stability of a fixed monthly fee. If your estimated traffic will be relatively stable throughout a month, a Tiered DS3 service is a good choice. Secure Net Labs DS3 services allow you to choose the level of bandwidth you need in flexible 3 Mbps increments. Your usage limit is capped at the service level you choose, however, you can order additional bandwidth at any time. Your monthly cost is based on the port speed you choose. This type of service provides a fixed monthly bandwidth cost that you can easily plan your budget around.

Burstable Service

Burstable service allows you to select a bandwidth tier, much like the tiered services above, which provides you with a specific amount of bandwidth for a fixed fee. However, with burstable service, you actually have access to the full 45Mbps capacity of your DS3 connection should the need arise. At any time should you need more bandwidth than the selected bandwidth tier specifies, you have the ability to "burst" to the maximum bandwidth capacity of your DS3 connection, which is 45Mbps. All Secure Net Labs DS3 services include the following features:

• Tiered or burstable Internet access

• 24x7x365 Circuit monitoring and proactive response

• Preconfigured Customer Premise Equipment

• IP address allocation

• Primary and/or secondary DNS services